Welcome to Access Medical Group


  Knox: 9887 0211 | Wheelers Hill: 9562 2288

Wheelers Hill – General Information

Appointments

You may make an appointment by phone or just come in. Patients with appointments will generally be seen first. If your problem is urgent or likely to take some time to deal with please let the Receptionist know so that an appropriate appointment can be made.

Public Holidays

We are open Public Holidays please call to confirm hours. Our other clinic at Knox is open between 8/9 am to 5/7 pm.

Telephoning the Doctor

Our Doctors are not generally able to provide advice or consultations over the phone. You will need to come in to see the Doctor.

Pathology and Xray Results

For medicolegal reasons and for patient confidentiality, results cannot be given out over the phone. Patients need to see the Doctor to obtain results.

After Hours Care & After Hours Home Visits

Should you require urgent & emergency treatment call 000 or we recommend The Valley Private Hospital – cnr Police Rd & Gladstone Rd, Mulgrave Phone 9790 4250. Out of pocket fee will apply.

Alternatively, if a home visit is required a cash fee of $450.00 applies prior to consultation. No pension or other cards or any type are accepted and no exceptions are made. Doctors will not offer any advice over the phone and do not carry cash or narcotic dugs. If you are happy with the terms and conditions please call 0401 702 432.

 

Facilities for Children

We have a play area for children, located behind the television.

Fees

If you present a current Medicare card, you may be bulk-billed for surgery consultations. Out of pocket expenses may apply for procedures.

Some consultations need to be paid for on the day.

Ethical Code

We follow the AMA’s code of ethics.

Patient Feedback

If you are unhappy with any aspect of the care you receive from this practice please call our Manager, Mrs. Bridgette Herbert. We want to know if you are concerned about any aspect of our service.