You may make an appointment by phone or just come in. Patients with appointments will generally be seen first. If your problem is urgent or likely to take some time to deal with please let the Receptionist know so that an appropriate appointment can be made.
Telephoning the Doctor
Our Doctors are not generally able to provide advice or consultations over the phone. You will need to come in to see the Doctor.
Pathology and Xray Results
For medicolegal reasons and for patient confidentiality, results cannot be given out over the phone. Patients need to see the Doctor to obtain results.
After Hours Care & After Hours Home Visits
Should you require urgent & emergency treatment call 000 or we recommend The Valley Private Hospital – cnr Police Rd & Gladstone Rd, Mulgrave Phone 9790 4250. Out of pocket fee will apply.
Alternatively, if a home visit is required a cash fee of $450.00 applies prior to consultation. No pension or other cards or any type are accepted and no exceptions are made. Doctors will not offer any advice over the phone and do not carry cash or narcotic dugs. If you are happy with the terms and conditions please call 0401 702 432.
Facilities for Children
We have a play area for children, located behind the television.
Normal Consulting Hours
If you present a current Medicare card, you will be bulk-billed for surgery consultations.
A $20 Gap fee applies. If more than one member of a family attends at the same time, we will only charge one Gap fee for the first consultation and bulk bill the subsequent patients. We will assist you by asking you to sign a claim form, which we will forward to Medicare on your behalf. Medicare will send you a cheque made out to the Doctor. Please firward this cheque to us to complete the payment of your account. Patient’s with a Health Care Card or Pension Card will be bulk billed. For patients who do not hold a Medicare card the fee charged by Doctors is between $70 and $94. Out of pocket expenses may apply for procedures.
We follow the AMA’s code of ethics.
If you are unhappy with any aspect of the care you receive from this practice please call our Manager, Mrs. Bridgette Herbert. We want to know if you are concerned about any aspect of our service.